This is an operational information guide regarding reservation, delivery, return, and invoicing processes.
How do you make a reservation?
You can get an online quote via Konak Car Rental and quickly create a reservation based on availability. Early booking offers more advantageous pricing and a wider vehicle selection, especially during peak season periods.
- You can start a reservation by receiving an online price quote via our website.
- You can call our call center to create a reservation and receive real-time support regarding the process: +90 530 878 75 07
- You can submit a request via email to receive vehicle/segment recommendations and a price quote: info@konakrentacar.com
- For corporate rentals, it is recommended that you share invoicing details and process requirements (current account, etc.) during the reservation stage.
How do you pick up the vehicle?
Once your reservation is received in our system, it is forwarded to the relevant operations team and the vehicle preparation process is initiated. Your reservation details may be shared with you via email and/or SMS/message depending on your preferred communication channel.
- If you will pick up the vehicle from the office, it is sufficient to come to the relevant location with your reservation details.
- For point-to-point deliveries such as airport/hotel delivery, our operations team will contact you within the specified time window and coordinate the handover.
- During delivery, you must present your driver’s license physically. (Driver’s license details integrated into the new ID card may not always be verifiable through our systems.)
- After identity verification, contract signing, and any deposit/pre-authorization transactions (if applicable) are completed, the vehicle handover is carried out.
How do you return the vehicle?
At the end of your rental period, it is sufficient to bring the vehicle to your selected return location on the date and time specified in the reservation. During the return process, the vehicle is inspected; the fuel level and any HGS/paid toll crossings are checked, and the process is closed.
- You can return the vehicle to the station/location you selected in advance.
- If the pick-up and return locations are different, a “one-way” fee may apply; you will be informed during the reservation stage.
- In cases of late return or time differences, an additional fee may apply in accordance with the contract terms.
- If you need support during the rental, you can reach us via our call center: +90 530 878 75 07
How do you receive your invoice?
After the rental is completed, your contract is closed and the invoicing process is transferred to the accounting workflow. Depending on your request, you may receive your invoice digitally via email or physically through appropriate methods.
- The invoice is issued after the rental is closed and the operational/accounting processes are completed.
- To receive the invoice via email, it is recommended that you provide the correct email address during the reservation: info@konakrentacar.com
- If you request a different recipient/title or a different delivery address, it is sufficient to notify these details before the reservation or during vehicle handover.
