Our reservation cancellation and refund terms:
For reservations with a rental start date outside the period of June 1 to August 31
- Cancellations notified up to 24 hours before the rental start date and time are refunded free of charge.
- For cancellations notified between 24 hours and 1 hour before the rental start date and time, the equivalent of 1 day’s rental fee is charged and the remaining amount is refunded.
- If there is less than 1 hour remaining until the rental start time, the equivalent of 2 days’ rental fee is charged and the remaining amount is refunded.
No refund will be issued if the vehicle is not collected without prior notice.
For reservations with a rental start date within the period of June 1 to August 31
- Cancellations notified up to 48 hours before the rental start date and time are refunded free of charge.
- For cancellations notified with less than 48 hours remaining until the rental start date and time, a deduction equivalent to 3 days’ rental fee is applied and the remaining amount is refunded.
No refund will be issued if the vehicle is not collected without prior notice. For prepaid or pay-at-office car rental reservations made through our reservation channels, a 2-hour waiting option is provided from the scheduled pick-up time. After this period, depending on availability, the reservation may be cancelled, and any refund will not be made, as stated in the cancellation and refund terms above.
